FREQUENTLY ASKED QUESTIONS
We strive to display our pieces as accurately as possible. However, due to the natural characteristics of materials like freshwater pearls, as well as variations in screen displays and lighting, slight differences in color, size, or texture may occur. Rest assured, all items are carefully inspected, fully functional, and made to our highest quality standards.
Once your order is placed, we will send a confirmation email containing your detailed sales receipt and order summary. You can also view and download your receipt at any time by logging into your account dashboard and navigating to your order history.
We offer a 30-day return policy for unworn, undamaged items in their original packaging. To initiate a return, simply contact us via the email provided in our footer with your order number. We will provide you with the return address and clear instructions for the process.
We carefully curate our collections and release limited quantities to maintain quality and exclusivity. While we do not guarantee restocks for every item, we frequently introduce new designs. We recommend signing up for our newsletter or following our social media for updates on future releases.
We currently ship to most countries across Europe, the UK, and the USA. During checkout, you can enter your shipping address to confirm if we deliver to your location. We are constantly expanding our shipping destinations, so please check back if your country is currently not listed.